Frequently asked questions
Do you make everything yourself?
Yes! All of our items are handmade by us locally in Chilliwack, BC.
How long will my order take?
Our usual turnaround time is around 1-2 weeks but around major holidays can be a bit longer.
Where and when can I pick up my order?
Orders can be picked up from either our in-home shop in Yarrow or from Cynthia's personal residence in Downtown Chilliwack. They can be picked up anytime between 8am-9pm and can be put out for porch pickup if we are not home. If you are not seeing the option for local pickup during checkout make sure to let us know! Local pick up is ALWAYS an option but sometimes we may have made an error when listing an item. Just send us a message through the chat feature and we will get back to you as soon as possible to resolve the issue.
Why didn't I receive my order confirmation?
An order confirmation is automatically sent to the provided email address once your order is placed. Unfortunately they can occasionally end up in your spam or promotions folder. If you do not receive your order confirmation make sure to double check your spam folder and mark the email as safe or you may not receive the "ready for pickup" email when it is sent out.
How do I place a custom order?
You can place your custom order by filling out our custom order form located in the menu at the top of our website. For custom maps just place your order through our custom maps listing.
What materials are we able to work with?
We mostly work with wood but we are also able to work with certain acrylics and leathers. We are not able to engrave or cut metal.